Refund policy

30-Day Satisfaction Guarantee

Your pet's happiness matters to us. If you're not completely satisfied with your purchase, we offer a hassle-free 30-day return policy from the date of delivery.

To be eligible for a return: Your item must be unused, in its original packaging, and in the same condition you received it. You'll also need your order number or proof of purchase.

How to start a return: Contact us at hello@dearfur.com with your order number, the reason for your return, and photos if applicable. We'll respond within 24 hours with instructions.

Return shipping: Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect — in those cases, we cover it.

Items under $15: For items valued under $15, we'll issue a full refund without requiring a return — it's not worth the hassle for you or your pet.

Damaged, defective, or wrong items: Please inspect your order when it arrives. If anything is damaged, defective, or not what you ordered, contact us within 48 hours with photos and we'll send a free replacement or issue a full refund, your choice.

Non-returnable items: Personalized or custom-made products, opened consumable items (pet food, treats, supplements), and gift cards cannot be returned.

Exchanges: We don't offer direct exchanges. Simply return the original item and place a new order for the product you'd like instead.

Refunds: Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please allow additional time for your bank or credit card company to post the refund. If more than 15 business days have passed since approval, contact us at hello@dearfur.com.