Shipping policy
Shipping Policy
At DearFur, we want your pet's new favorites to arrive as quickly as possible. Here's everything you need to know about our shipping process.
Where we ship: We currently ship to all 50 U.S. states, Washington D.C., U.S. military addresses (APO/FPO/DPO), and U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands). We do not offer international shipping at this time.
Processing time: Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. federal holidays). You'll receive a confirmation email with a tracking number once your order ships.
Shipping rates and delivery times (contiguous 48 states):
- Standard Shipping: 3–5 business days — $4.99
- Free Standard Shipping: 3–5 business days on orders over $39
Delivery times are estimates and begin after your order has been processed and shipped. They are not guaranteed and may vary during peak seasons, severe weather, or due to carrier delays. Total time from order placement to delivery is typically 3–7 business days.
Shipping to Alaska, Hawaii, and U.S. territories: Orders to Alaska, Hawaii, Puerto Rico, Guam, and the U.S. Virgin Islands ship via USPS Priority Mail at a flat rate of $12.99 and typically arrive in 5–10 business days. These destinations are not eligible for free shipping promotions.
Shipping to APO/FPO/DPO addresses: We ship to U.S. military addresses via USPS at our standard rate of $4.99. Delivery times vary by destination, typically 7–21 business days. These addresses are not eligible for free shipping promotions.
P.O. Boxes: We ship to P.O. Box addresses via USPS.
Order tracking: Once your order ships, you'll receive an email with a tracking link so you can follow your package. If your tracking hasn't updated within 5 business days of shipment, please contact us at hello@dearfur.com.
Shipping delays: In the rare event we cannot ship your order within the timeframe stated above, we will promptly notify you by email with a revised shipping estimate and offer you the option to wait or receive a full refund.
Lost or delayed packages: If your order hasn't arrived within 10 business days past the estimated delivery date, please contact us at hello@dearfur.com and we'll work with the carrier to locate your package. If your package is confirmed lost by the carrier, we'll send a replacement or issue a full refund at your option. Claims for lost packages must be submitted within 30 days of the shipment date. Claims submitted after this window may not be eligible for replacement or refund.
Stolen packages: Once a package is marked "Delivered" by the carrier, DearFur is not responsible for stolen or missing packages. We recommend shipping to a secure address where someone can receive the package. If your tracking shows "Delivered" but you haven't received your package, please first check with neighbors and your local carrier facility, then contact us for assistance with a carrier claim.
Wrong address: Please double-check your shipping address before placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer. If you notice an error, contact us at hello@dearfur.com as soon as possible — we may be able to update the address before the order ships. Address changes cannot be made once the order has shipped.
Refused or undeliverable packages: If a package is refused at delivery or returned to us as undeliverable (e.g., due to an incorrect address), we will refund the product cost minus original shipping charges and any return shipping fees charged by the carrier.
Duties and taxes: Applicable state and local sales taxes are calculated and added at checkout based on your shipping address. No additional customs duties or import fees apply to orders shipped within the United States.
Questions? Contact us anytime at hello@dearfur.com — we respond within 24 hours, Monday–Friday.